Thank you for shopping with Mechtron!
We are dedicated to providing the best service and products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.
1. Returns
We accept returns on most items within 30 days of receipt. To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition (including all packaging and tags).
- The item must not be marked as non-returnable or final sale.
- The item must be returned within 30 days from receipt.
How to Return an Item:
- Contact us at info@mechtron.tech with your order number and details of the item(s) you wish to return. Our customer service team will provide you with the return address based on your location.
- Currently, we are unable to provide return shipping labels. We kindly ask that you check the return shipping cost with your courier or postal service. Please also provide us with the tracking number once the return shipment has been made.
- Once you receive the return address, please securely pack the item(s) and ship them to the provided address.
Return Shipping Costs:
- If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
- If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.
2. Refunds
Once we receive your returned item, we will inspect it and process your refund within [7-10] business days. Refunds will be issued to the original payment method. Please note:
- Shipping charges are non-refundable.
- If the returned item does not meet the return requirements, we reserve the right to refuse the refund.
3. Order Cancellation
To cancel an order, please contact us at info@mechtron.tech as soon as possible, before the order is shipped. While we will do our best to accommodate your cancellation request, please note that submitting a cancellation request does not guarantee cancellation, as we process orders quickly.
- If your cancellation is successful, you will receive an email confirmation.
- Once an order has been shipped, we are unable to cancel it. In this case, please wait for the delivery and initiate a return within 30 days of receipt.
Note: Failure to follow the return process, or rejecting a delivered order, may result in the loss of the item during transit or rejection by our warehouse due to missing return registration, which could make you ineligible for a refund or replacement.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order for the item of your choice.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@mechtron.tech with a description and photos/videos of the damage. We will arrange for a replacement or refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received your refund within 7-10 business days, please check with your payment provider or bank. If you still haven't received your refund, please contact us at info@mechtron.tech
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or customized items
- Items marked as "Final Sale" or "Non-returnable" in the product description
8. International Orders
For international returns, you are responsible for the return shipping costs and customs duties. Please ensure the item is returned in its original condition and packaging to avoid any delays.
9. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: info@mechtron.tech
Thank you again for shopping with Mechtron!
